Question 1

What is the minimum order quantity (MOQ) for custom mugs?

Accepted Answer

The minimum order quantity is 50 units for all custom mug products. This allows us to provide competitive pricing while maintaining high quality standards.

Question 2

How long does it take to receive my custom mug order?

Accepted Answer

Production typically takes 7-10 business days after design approval. Shipping time varies by destination: 3-5 days for domestic orders, 7-15 days for international orders via DDP logistics.

Question 3

Can I see a 3D preview of my custom mug design before ordering?

Accepted Answer

Yes! Our AI-powered platform generates realistic 3D previews of your custom mug design after you upload your logo. You can view the design from multiple angles before placing your order.

Question 4

What file formats do you accept for logo uploads?

Accepted Answer

We accept PNG, JPG, JPEG, SVG, AI, and PDF formats. For best printing quality, we recommend vector formats (SVG, AI) or high-resolution images (300 DPI minimum).

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer global DDP (Delivered Duty Paid) logistics to over 200 countries. All customs duties and taxes are included in your quote, so there are no surprise fees upon delivery.

Question 6

How do I get a quote for my custom mug order?

Accepted Answer

Simply chat with our AI agent, provide your product ID, quantity, and customization requirements. You'll receive a real-time quote including product cost, printing, and shipping to your destination.